Invite me to give a presentation or provide Mistake-Proofing Training at your location. I’m a college professor most of the time, but I do travel a few days each month and am available more during the summer. I offer one-day initial training classes (check-out the outline), and hold a half-day follow-up class 4-6 weeks later where particiants each report on their mistake-proofing implementation results. If each person in a group of 30 implements one mistake-proofing device, savings reported at the follow-up session can be in the $10,000’s or $100,000’s range; but that is just the start. Savings can be dramatic for a company-wide implementation. I can also provide 1 and 2 hour “awareness” presentations to famililarize participants with the basic concepts of mistake-proofing.
If I can’t be of assistance, I’ll be happy to suggest other training providers and resources for your consideration and comparison, so you can make the best choice for your needs. Many of these firms are listed on the Resources page
BAE Systems – British Aerospace (Binghamton,NY; Santa Monica,CA)
Johnson & Johnson -- Ortho Clinical Diagnostics (Rochester,NY; Raritan,NJ; Cardiff,Wales)
Inland Paperboard and Packaging
Johnson & Johnson -- Vistakon (Jacksonville,FL)
Lockheed Martin (control systems, Binghamton,NY)
Lockheed Martin (aeronautical systems, Marietta,GA)
Edge Interactive, Inc.
Rapid Design Services
Hamilton Sundstrand Aerospace
General Electric Aircraft Engines
Bethlehem Steel Corporation
Alcatel Network Systems
Norfolk Naval Shipyards
Honda Transmission Manufacturing
Danaher Tool Group (NC & MA)
Vermont Manufacturing Extension Center
Mistake-Proofing Publications and Manuscripts:
“Mistakes and Complexity in Health Care” Failure Modes and Effects Analysis: Building Safety Into Everyday Practice, Krasker, G. Ed. 2004, forthcoming.
“Preventing Medical Errors by Designing Benign Failures.” Joint Commission Journal on Quality and Safety Vol. 29 (2003), No.7, pp. 354-362.
“The Human Side of Mistake-Proofing” with Douglas M. Stewart Production and Operations Management. Vol. 10 (2001), No. 4, 440-459.
“An Economic Analysis of Inspection Costs for Mistake-Proofing Binomial Attributes” with Brian T. Downs. Journal of Quality Technology Vol. 31 (1999), No. 4, 417–426.
“A Tutorial on Mistake-Proofing” with Brian T. Downs.The Quality Yearbook, Woods, J. and Cortada, J. Eds. New York: McGraw-Hill, 1999, pp. 410-418.
“Failsafing and Measurement Control Charts” with Brian T. Downs. Quality Management Journal Vol. 5 (1998), No. 2, pp. 67-75.
“Mistake-Proofing: Process Improvement Through Innovative Inspection Techniques.” The Quality Yearbook, Woods, J. and Cortada, J. Eds. New York: McGraw-Hill, 1998, pp. 405-414.
“Mistake-Proofing Production.” Production and Inventory Management Journal Vol. 38 (1997), No.3, pp. 33-37.
Recent Mistake-proofing Presentations:
"Mistake-proofing." Creating a Safer Built Environment, sponsored by National Patient Safety Agency (UK) and National Health System Estates (UK), London, England, January 22, 2004.
"Mistake-proofing medical processes." Patient Safety 2004, Birmingham, England, February 24-25, 2004.
“Poka-Yoke: Reducing Mistakes and Defects in Your Processes.” Institute of Industrial Engineers, Atlanta Chapter, Norcross, Georgia, October 2, 2003.
(2) “Designing mistake-proofing into medical processes” 2nd United States/United Kingdom Patient Safety Research Methodology Workshop: Safety by Design, WashingtonD.C., September 23-24, 2003. Taproot Summit, Systems Improvement Inc. Dallas,Texas. October 22, 2003.
Mistake-Proofing Medical Processes: Designing processes to reduce error and to facilitating precise action, National Patient Safety Agency, London, England, January 17, 2003.
“Benign Failure Design” Partnership Symposium 2002: Smart Designs for Patient Safety in WashingtonD.C., October 14-16, 2002.
“Process mapping to identify risks and hazards” United States/United Kingdom Patient Safety Research Methodology Workshop, Reykjavik, Iceland, September 8-10, 2002.
“Mistake-Proofing a Process.” Greater Rome Existing Industry Association (GREIA), Rome, Georgia.November 1, 2001.
“Mistake-proofing a Process.” Secrets of Performance Improvement Conference, Systems Improvement Inc. Galveston,Texas. June 14, 2001.
“Mistakeproofing: Engineering Benign Process Failures.” 4to Congreso Internacional Ingenieria Industrial & de Sistemas, Chihuahua, Chih. Mexico. April 6, 2001.
“Avoiding Mistake-proofing Mistakes.” Production and Operations Management Society National Meeting, Orlando, FL. April 1, 2001.
“Mistake-Proofing Services and Administrative Processes” Mistake-Proofing Forum, Productivity Inc., Des Moines, Iowa,November 2, 2000.
“Mistake-Proofing: Reducing Human Error in Manufacturing and Medicine.” David C. Garrett Jr. Research Presentation, BerryCollege, October 13, 2000.
“Mistake-Proofing: Reducing Human Error in Manufacturing and Medicine.” Rome Rotary Presentation, Rome, Georgia.August 31, 2000.
“Mistake-Proofing.” American Society for Quality Control, Hampton Roads Section, Hampton, Virginia,April 19, 2000.
Popular Press Quotations:
"Make No Mistake." Entrepreneur, (October, 1996) 86-89,
Manufacturing and the Internet. Norcross, GA: Engineering & Management Press, 1996.
"SPC vs. ZQC" Productivity, (February 1997): 1-4.
"Microsoft, HP Use Poka-Yoke to Squash Software Bugs." Productivity (July/August, 1997)